NIMBLE FOUNDATION BLOG - STAY SAFE! — Page 44 of 64

Speech was never as important as it is now. Today, it’s necessary that business leaders must be able to speak clearly and effectively. There are a number of speech blemishes which cause embarrassment while making presentations. Sometimes an executive in an important conversation finds himself/herself less than ‘up to the mark’. This is best avoided. I list below 7 of the blemishes which need to be addressed.

Lack of clarity in speech: Often times we find that the speech of a person is not as articulate as it should be. Sometime they speak too fast; sometimes they mumble some words in a sentence. Though overall message is communicated but listener finds it’s difficult to assimilate. Each and every word, therefore, should be spoken clearly. The problem arises due to improper/inadequate use of speech organs. While the sound is produced by the vocal cord, the words are created by the speech organs.

Inability to hold the attention of the listener: If the speaker does not modulate the voice, it is difficult to hold the attention of the listener. Modulation is the speaker’s ability to bring in variance in pace, pause, pitch, emphasis on the keyword and the tone. This can be corrected with the help of appropriate speech exercises.

Use of filler words: At times, one finds that the speaker repetitively uses filler words which are: ‘like’, ‘you know’, ‘actually’, ‘basically’ etc. The filler words could also be just sounds uh…uh……and uh…. plus other such fillers. Since they are used as a matter of habit, so it requires focused attention to bring in change of such habit.

Improper breathing: It is breath which creates the sound. We have to have sufficient amount of breath in our lungs. This requires practice of deep breathing. The best practice is to take breath at the time when you pause, and consciously, until it is a part of your speech habit.

Improper pause: Pause if not taken at a right spot mitigates the efficacy of the speech. Pause must be taken at the end of a clause or at the end of the sentence. It should not happen that we have to take a pause because of the lack of breath.

Body language: The speaker must be aware and maintain proper body language. Business etiquettes demand that he/she must maintain just right kind of eye contact- neither more nor less. It helps in bringing about a rapport between the speaker and the listener.

Last but not the least; I must talk about the stage fright. Even experienced speakers suffer from stage fright, primarily due to the speech blemishes detailed above. Further, stage fright also inflicts the speaker due to lack of preparation and not understanding the needs and the profile of the audience.

Thanks for reading.

6 Snares of Business Negotiations

Whenever we go for an important negotiation, it is critical to be adequately cautious. In this regards there are 6 possible snares which we must take care of:

Never underestimate the opponent’s ability. We do not know how much armour the opponent has gathered before coming to negotiating table. Besides, he/she could have consulted highly proficient professionals and come prepared.

Preparing for what to speak is not enough. You must decide and practice how to speak, particularly maintaining your tone. More than that; prepare yourself to listen. Make a strategy to make the opponent talk. It is necessary to find out the real intent. Recognize the intent.

Not following the tried and tested principal, ‘first understand and then be understood’ must be avoided. So at the negotiating table the first thing we must do is to listen. Let the opponent put forth all the demands.

We must list out the demands of the opponent that we may concede. Being stubborn will only break the negotiation. It’s a loose/loose situation which needs to be negated. First talk of lesser concessions and offer the ace for which the opponent is most keen at the end.

Be prepared that the negotiation may not bring about the desired result. So never give more information than what is necessary.

In the instance of not coming to a conclusion create a space for the next meeting. Failure should never be considered as final. Then prepare for the next meeting at the agreed time with all that transpired carefully assimilated.

Thanks for reading.

Six Styles of Leadership

Different situations demand application of different styles by the leaders. One size does not fit all. Yet the individual leader may follow broadly one particular mode. The characteristics of a person, his/her experiences and circumstances shape the conduct and behavior. However according to the situation effective leaders overcome the blemishes of their personal characteristics. Following are the 6 different styles of leaders that can be categorized.
1. Pace Setting Leader: When the team members know the job, they have the required skills; the pacesetting leader is able to get the maximum productivity from the team. But if it is continued for a long time with no respite, fatigue sets in. Further it kills innovation. The team members stop applying their mind.
2. Authoritative Leader: These leaders know how to align their team members to the common goals of the organization. These goals are defined broadly by the vision and mission of the company. In this case the means are left to the team members. Leader wants the results.

3. The Affiliated Leader: They create an emotional bond among the team members and with the organization. The sense of belonging is experienced by the team. This style of leadership works best in the times of stress.

4. Coaching Leader: Such leaders try to understand individual team members. They train them. They coach them to bring about the desired results. But this style is least effective when the team members are defiant.
5. The Coercive Leader: These leaders demand immediate compliance. The leader would say, “Do what I tell you”. This leadership style is most effective in the time of crisis. Realizing the situation the adaptable leader adopts coercive style to overcome the crisis.
6. Last but not the least, there is the Democratic Leader: These leaders try to build consensus. They invite individual opinions. When the leader wants that the team should take up the ownership of a decision or a plan; this style works. Fresh ideas come into play. But democratic style is not recommended in emergency situations.

Thanks for reading.

7 Rules of Email Etiquette

Email happens to be the most used (at times abused) form of business communication. The importance of email, thus, should not be undermined. However, it is necessary to observe business email etiquette. Following 7 rules need to be taken care of:
Rule No. 1:
Think of all the options before deciding to send an email. Today, we have many other options like text messaging, WhatsApp, Instagram, chatroom etc. Choose the one which is most appropriate for the subject and for the receiver whom you want to contact. Remember email is a commitment.
Rule No. 2:
At times, you may be sending a venerable message. Whenever some kind of conflicting statements are made, it is necessary to be careful, very careful. In such instances, you may find it useful to print the message before sending. A hard copy can be easily examined for correctness of language syntax etc. But when you read on a computer, you may not be all that meticulous. Besides, you will have a permanent record. Who knows, you may need the record in the event the conflict escalates.
Rule No. 3:
Whenever you send an important email, it’s necessary to read it more than once. You may improve the language. You may like to modify the thought to make it more intelligible, logical & convincing. It may require extra effort. But when the message you are sending is of critical importance, extra effort is justified. After all, such critical communications are not handled on daily basis.
Rule No. 4:
Always maintain an address book. Never delete names. You never know when you need the same. But maintain the address book most efficiently. For personally known contacts, always start the name using surname first. For others business contacts you may like to form some groups. Vendors could be in one group. Clients could be in another. Further, these can be assigned subgroup names. It could be industry wise or importance wise. As per the needs of your particular organization and your role, planning needs to be done.
Rule No. 5:
In business, in spite of best efforts it’s difficult to maintain equanimity. But never send an email when you are not a good mood. Something may have happened and you may be upset. This is certainly not the right time to send an email. Further, even when you are exhausted, don’t send an email. An email is a spontaneous expression of your thought and mind. Your exhaustion could peep through the mail when the receiver reads it.
Rule No. 6:
Don’t ever cut short the business process to make it simple. When the occasion demands that you must have a face to face meeting: go for that. An effort to make it more convenient may obliterate and negate the very cause of the meeting. An email is never a replacement of a personal contact.
Rule No. 7:
Last but not the least, always keep in mind and reflect on the hierarchy of business contacts. Meeting comes first. So, when you need to convince and influence someone, you may require meeting. Yet, you cannot always meet even though it may be important business. Then, use the telephone. Have a smile on the face. Go through the contents of your call based on your objectives, and call. Don’t hurry to pick up the phone. Third in line is voice mail. Though it is not interactive, yet it has some degree of personal touch. When all the aforesaid three are not possible or not required, use email and sure remember to follow the first 6 rules.
Thanks for reading.

7 Business Etiquette Pitfalls, Managers Must Avoid

It is often necessary for the manager, to remain silent, and listen. Silence also speaks. And when it does it makes the other person speak out. That is the information manager needs to understand and assimilate.

Never reprimand in public. At times, the manager has to show disapproval of conduct or inadequate performance of his team member. It is his duty. So he needs to express his/her displeasure or annoyance. But this should not be done in presence of other staff members. Always, appreciate in public reprimand in private.

Often time, while reacting to a major mistake or a repetitive one, manager tends to raise voice. Never do that. Instead raise your pitch (the note of the voice) and lower volume. After all the objective is to ensure that blunders are not repeated. It is not to create enemies in your own office.

Though manager must always avoid losing temper. But sometime it may still happen. On such occasions, the manager should never negotiate a deal or any other kind of negotiation; it is best to postpone the same, at least for some time. (ever thought for a while)

The managers should never use their tongue to cause a wound. Human tongue is perhaps the strongest organ which rarely falls sick. And if it happens, the tongue heals very fast. But the wounds it may create in the mind of the listener may never heal. Not even in lifetime, at times.

Never be in a hurry- neither to give any instruction, not to explain to a junior ‘how to do’. Whenever a group perceives that the manager is in an overdrive, they must throttle back. Else, it will send a wrong signal.

It is said that never do business with close relations. There is lot of wisdom in the saying. The business etiquette even forbids mixing friendship in a business communication. It is necessary to avoid influencing in name of friendship on any business deals, negotiations or even in a communication.

Thanks for reading.

Six Aspects of Personality Never to be Ignored!

Hi,
Today I’ll talk to you about 6 critical aspects of one’s personality. There should never be ignored. Which are the six characteristics that define a successful person?
1. The first one represents the physical aspects. How do you look? How you carry yourself and the clothes that you wear. These are important. Your posture, the body language and your smile are even more important. Practice and rehearse your smile for different situations. This may appear silly. But it is not.

2. After physical aspects, you must develop a positive attitude. Overcome all negative assumptions. First you have to identify these negative assumptions and then throw this art. An open mind without preconceived notions, alone can breed a positive attitude.

3. Third point to be emphasized is about your communications- both verbal & written. Regarding verbal, you must ensure that you sport a reasonable cordiality at all times. A smile on your face and a desire to be cordial will do the trick. Your voice quality and modulation while speaking are also very important for the efficacy of your communications.

4. Fourth notable characteristic of personality is competence in interpersonal skills. It’s necessary to be adept in interpersonal skills. Today, more than ever before. On can achieve progress only with the help and co-operation of others. That makes if necessary that we build good relations with all concerned. It so one must develop the required capacity to build good relations.

5. Fifth distinctive feature of a successful personality is time management. Little can be achieved by anyone if his/her time is out managed productively. Only when you are and time wise you achieve something significant. Otherwise you are left behind. Growth and progress are no longer linear. They are exponential. So it’s imperative to make the best use of limited time available to us.

6. Finally & the sixth distinctive quality of personality is about your goals, focus & perspective. Success can be achieved only by consistently making efforts toward realization of your goals. This can happen with your focus on what is required to be done. Perspective must not be allowed to be prejudiced. Any circumstances or situations should not impact your desire & ability to pursue your goals.

Thanks for reading.

Communication

Let’s examine four possible combinations of speaking & listening. This will enable us to understand what communication can do to our lives and to our organizations.
Possibility 1. Effective speaking but poor listening. If this is the leader’s characteristics the results could be as under:
It will increase your focus. You may have generated good followers & good soldiers. But the potential leaders will leave. There will be practically no innovation. Stress level will increase.
Possibility 2. Effective speaking and active listening. That is the perfect combination for the leader. The focus of the leader and of the organization will remain in the forefront. Things will happen fast. Loyalty of employees will increase. Appreciation of mind and ability to enjoy the work will bring in more breakthroughs, more innovations. People will collaborate with each other and also compete with each other. The best will blossom with the leader’s effective speech and active listening. An atmosphere of sustainable leadership will prevail.
Possibility 3: Poor speaking but active listening. It will amount to lack of focus. Also, waste of time & money. There will be thrust on management by committees. People might get an impression that anything goes.
Meanwhile active listening will also result in the positives. The employees will become more self-expressed. Application of mind by them will increase. There would be greater innovation.
Possibility 4: Poor speaking and poor listening. It will be nothing but a slow death of the enterprise. The death of textile mills in Mumbai & Ahmadabad can be attributed to this syndrome. Misunderstanding and conflicts will rule. Opportunities will be missed. There would be high rate of attrition. Isolation will result in fragmentation, and finally extinction.
Just perusing the above possibilities would shake our slumber. Importance of communication will then be fully realized. So, I will deal with both aspect of communication- good speaking and good listening.
Effective Speaking:
First of all it is necessary to have strong content. Content is the king. Effective communications take this into account more than any other aspect of management or even life. Content means domain knowledge. You can’t fool people with shallow thoughts. Much less you can impress them. Lot of hard work goes into acquiring knowledge. The biggest problem is seen when you have worthwhile knowledge but you can’t use into your advantage due to lack of effective speech. Your expression remains impaired. People would barely know that you are a storehouse of useful information.
Then what should you do? Become a good speaker. Practice the art and science of speaking clearly, confidently and convincingly.
How do you speak clearly? You must understand that speech in the result of decision to communicate. First thinking clarifies the idea you want to project to the listener or a group of listeners. Then brain sends a signal to the lungs and some breath is released. Breath strikes the vocal cord to produce sound. But the words are created by the speech organs. So in order to speak clearly, think clearly. Cultivate habit of deep breathing. It enables to have sufficient breath to support strength of your voice. This will also enable you to speak longer sentence without breathing in between. The flow of speech will enable ideas to flow smoothly.
Active listening:

Communication does not mean only effective speaking. In fact, it is the beginning point. But even more important is active listening. Active listening will bring about the results that you are looking for. You communicate with someone or a group of listeners with an objective. How can you influence others? By listening to them actively or with your speech. How do you find whether you are a good listener or not? I give below a checklist which is self- expletory.
Checklist:

Don’t think of what you are going to say next when another person is speaking. Just focus on understanding and assimilating what he/she has to say.
You must listen with an open mind. Don’t try to relate with your own experience, similar experience. When someone is relating a story in support of his argument, your tendency to evaluate should be given a pause. Never be judgmental, as they say.
When you are listening, try to recreate mentally what the other person is saying objectively.
Try to see things from the speaker’s point of view. Empathize and be compassionate while listening.
Try to uncover the intent of the speaker. All speakers may not be terse. Their verbosity may require a little extra effort on your part to understand the intent. Make this extra effort.
Think what results you can produce through listening rather than speaking. If you want to influence people, you will be amazed to observe how listening comes in handy and helpful.
Listen a minute longer than it is comfortable. That extra minute will give you extra input. In any case, you are having a dialogue for understanding the other’s point of view.
Last but not the least; you must remember that your words of advice will be seen as unwanted noise. Never give an advice unless asked for. If you are not convinced and the solution demands that you must express your views, do that and say we agree to disagree!

Thanks for reading.

Attitude

Life is a continuous interplay of problems and solutions. Every day comes with some kind of problems small, medium or large. It is our job to find a solution and resolve the same with our required action. Not finding a solution or alternative solutions is the biggest problem which needs to be avoided in any case. “It is said that every challenge offers new opportunities. No doubt it does. Then how is it that we are afraid of challenges. Two reasons. Our negative attitude and lack of courage. Then what should we do? How do we change? How should we develop a positive attitude? Certainly there is no quick fix. But the reward of bringing about this change i.e. from negative attitude to cultivating positive one, very well deserves, the efforts that we have to put in. And what are these efforts? How do we go about it? Chisel this change with following measures:

Look for rose flower not the thorns. No doubt the rose plant is full of thorns. If you are afraid about the thorns you may never reach the rose. So focus only on the rose. Be careful about the thorns and get the rose. Rose is your reward. In fact that’s what you want- the rose. But the plant is full of problems. These are challenges. Don’t be scared about challenges and with careful efforts you will surely secure your results.
Procrastination is the bane of life. It doesn’t allow you to go ahead and take action. Procrastination pushes you into laziness and a maze of indecisive thinking. It is the worst enemy of positive attitude. So defeat it. Always believe in ‘doing it now!”
Anyone has the strengths and weaknesses. Rely on your strengths. Leverage these for productive work. Leverage these for overcoming your weaknesses. Identify the weaknesses and do all what it takes to overcome these. It will raise your self-esteem. It will develop your positive attitude.
Banish these four negative emotions that ruin your efforts to develop a positive attitude. These are: Indecision, Suspicious, Greed and Credulity. Actually each one of these emotions becomes the reason for tragedy of Shakespearean Heroes as under.

Hamlet was indecisive.
Othello was an embodiment or suspicious.
Macbeth moves to the tragic end because of unending Greed.
King Lear suffered because of credulity. Being credulity leads to people hoodwinking you. This leads to disillusionment & suffering. In turn, it makes you a negative thinker.

Breed Positive Assumptions about people and about situations. Often times, we do not reach out to people for help because we are afraid of rejection. Never be afraid of rejection. Even if it happens, take it in its stride. Often, you will be surprised that those very people regarding whom you harbored negative assumptions are happy to help you. I read a book which in the preface talked about success- Eleven important principles of success and what are these? Ask, Ask, Ask………..11 times.

Marry the spouse whom you love. Otherwise start loving earnestly whom you marry. Our likes and dislikes are not writings on the wall. They keep on changing like anything else. So you can start loving your job and you must. It will make your attitude positive.
Last but not the least. Avoid negative influences. Don’t have company of negative people, don’t read negative literature and don’t watch negative movies. All pleasure seekers end in pain. Those who lure you to undesirable stuff don’t deserve your attention or regard.

Thanks for reading.

Personality- Physical Aspects

When you meet an individual, the first few things you observe are:
How does he/she look? How is the posture? The facial expression? The clothes? How the clothes are carried by the person? Is he/she overdressed? Or underdressed? Befitting the occasion? Or not?
All the above attributes are important to create the first impression. Though this is not the last impression as some people may believe. Yet it’s very important. So be discrete in choice of fit, colors, fall, finish and all these characteristics which contribute to make you look good.
More important than these is, your posture. Posture is indicative of your health as well as your confidence. How you sit is as important as how you stand and vice versa.
The facial expression on your face need to match your posture. This expression tells a lot on what is going on in your mind. On an average an individual receives fifty thousand thoughts in one day. It is necessary for the individual to control their number and keep the number as low as possible. The lesser the number the more focused a person becomes. And this shows on your facial expression. A smile is the best companion which will not allow the turbulence of your mind to show on your face. Besides, smile helps reduce the worries.
And then it is your body language! What is body language? How you walk? How you hold your head over your shoulders? How do you place your lips? These are all important features of body language? The art and science of image management concerns more on dress, choice of colors, how the dress is fashioned etc.
It’s an art to be mastered: the strategic use of body language for best results.
Adopt a relaxed, upright posture. This will speak of your genial confidence. If you have sagging and slumping shoulders, these will suggest that you are tired and bored of life. In public life such a posture is suicidal.
Further, where you find your place to sit is also important. Do you select a place where you avoid the eyes of others? Or do you prefer a prominent place where you are sure to be noticed?
In this age of social media and networking, developing and maintain a positive body language is critical. What you say is important but how you say it often more important. A recent survey revealed that 65% of communication depends on your gestures, expression and body language. This is an area where not only attention is needed but also a consistent desire to hone the skills. It should be matched with adequate real time practice. That alone will help you to bring in the required change in the body language that you portray.
Good health is needed to enable you to be in control. Physical health will make your good posture easy to maintain. Good mental health will take care of your facial expression. Mature effective voice requires both physical and mental health should be in good shape. This then, is another reason that you must be health conscious and consistently maintain good health.
Thanks for reading.

PowerPacked Leadership

Friends, Hi!
Today I will talk to you about leadership. PowerPacked Leadership. We all know that in this fast paced competitive world, Leadership has assumed paramount importance, paramount for our progress & growth.
I consider that all of us are leaders in our own rights. But it is possible that the leader is latent. Through various activities, we will not only discover but we will activate the leader who may he hiding. Some of you may be functioning as full fledged leaders at your work, place, not at home, for at home you may have a more powerful leader. At home, your better half becomes more powerful. In such cases you will be able to hone your leadership skills and further develop leadership qualities.
Let me tell you about various aspects of leadership. Five aspects of leadership are critical. What are these 5 factors?

Understanding what is leadership. What are the traits of a strong leader? Which are the various leadership styles? What is your leadership style? Understanding these questions will help make our activities more focused and useful.

Second in line is delegation. Again what is delegation? Why and when it is necessary? How to delegate effectively? And finally how to develop trust and empower those whom you delegate. Without trust and without empowerment, delegations are meaningless.

Third vital aspect of leadership is team building. Here again we will have to define i) what are characteristics of a good team? ii) How can the leader play an effective role as the main motivator? And, most importantly how to get the best of out of your team members. Achieving best possible results & productivity is like the soul of leadership.

Fourth aspect of leadership, which we will study, is: how leaders are different from the manager. No doubt manager is also a leader. But his fundamental responsibility is to follow the company’s mission, to ensure that work goes on as per the standards set by the organization. But the leader is an innovator.

Last but not the list we will check and work out how a leader must manage his/her time. We all have to manage our time. But for the leader, it is the cardinal point. Leader is responsible for his time as well as, how time at the workplace is used, by team members. It should be optimal utilization. For this study we must assess it.

We have special questionnaires which will guide us. Working out priorities is of practical importance.
In all these above qualities of the leader the focal point is communication. No doubt written communication is important. But today the verbal communication has come to forefront. What you say? The language you use? But more importantly, how you say it. Clarity of speech is principal factor when we talk of influencing people. And then we must be able to hold attention of listener/ listeners. This we can do only by modulating our speech. With the voice culture techniques that we have developed, we’ll try to experience the effect of modulation.
That brings us to the leader’s core quality.
Speech & speaking skills! These I will deal in my next talk.