interpersonal skills Archives — NIMBLE FOUNDATION BLOG

How to understand the basics of good relationships & cleverly apply these techniques?

Building Great Work Relationships - From MindTools.com

Interpersonal relationships that you form at work serve a critical role in both your work success and career progress. Positive interpersonal relationships will allow effective communication and understanding among employees.

Relating to your “boss” is one of the most important relationships you will establish as you begin your career, and with each new position you take in the future. Be sure what you do and how you perform supports the direction of your management team. Remember, you cannot become a good leader until you learn how to become a good assistant. Show your managers/co-workers that you are a “team player.”

Real interpersonal skills are about connection. This includes actions like smiling, a handshake, an outgoing personality in addition to a good mindset. Working in a team is important in today’s workplace and communication skills are essential. The Center for Public Resources did a national survey and discovered 90% of the time individuals are terminated for poor attitudes, inappropriate behavior and poor interpersonal skills rather than deficient job skills

Below are some important interpersonal skills that will help you at work and in your personal life:

Listening. Make sure you understand other people’s perspectives before trying to just emphasize your own. Paraphrase to clarify understanding. If you make an effort to hear what someone else is saying, they will be much more likely to hear your ideas. Be an empathic and engaged listener. Listening is a key interpersonal skill for building connection with others.
Look for the best in others. When you expect people to do the right thing and have worthwhile motives, your relationships improve. You will naturally treat others with respect and they will most likely respond in kind. One of the strongest ways to build a connection is to let someone know what you sincerely appreciate about them.
Adapt your style to the needs of others. When you know your behavioral style and can recognize the styles of others, you can approach other people in a way that builds rapport, strengthens relationships and reduces conflict.

Interpersonal skills are critical for keeping your team motivated and getting them to do their best work. With good use of interpersonal skills, you can increase your team’s happiness and engagement in what they’re doing, and improve your organization’s productivity.

So lets break down the different styles to see what the strengths and weaknesses are for each, here are the styles:

D – Dominant

I – Influencing

S – Steadiness

C – Conscientious

Dominant (D) Style Characteristics

The dominant style or (D Style) their goal is to get results, they tend to be fast paced. You can see a lot of progress around them. They get frustrated if there are a lot of obstacles in their way. They tend to go over, around and through to accomplish their goal.

Their de-motivator is loss of control or lack of control. For example, bureaucracy to get things done, micromanaging, anything that is an obstacle in their path that slows them down.

It is good to have “D’s” on a team because they will challenge the status quo. They are good at bringing progress and moving things along.

Working with the “D” Style

When working with a D Style they want you to be like them, no matter what your style is. The best analogy I can give is going to another country – speak their language. We will not be effective if we don’t speak their language (never lose your native tongue or style), but you adapt to their style and needs. It is one of the best ways to honor and respect them.>

To be like the D style – don’t waste time, ask their input, they are good problem solvers. Let them have some control and insight. Don’t micromanage or set up obstacles.

Influencing (I) Style Characteristics

The influencing style or (I Style) their goal is to have a positive interaction with people. They are very people oriented. The energy they create tends to make them persuasive. They are your best talker.

Their de-motivator is to be rejected or to not be liked, if people are negative. So if you know that there is an I style on your team they may be looking for that affirmation.

It is good to have “I’s” on a team because they bring positive enthusiasm and energy to a team. They use levity and humor to get their point across.

Working with the “I” Style

When working with the “I” style use humor, levity and enthusiasm. Mirror their enthusiasm and optimism. Let them know you like them and value the relationship, even if you disagree.

Steadiness (S) Style Characteristics

The steadiness style or (S Style) their goal is to have harmony. They are also people oriented like the I style, but they are more slower paced. If the I style is your best talker, the S style is your best listener. They truly want to be thoughtful and helpful

Their de-motivator is chaos, direct conflict and confusion.

The S style is the glue of the team, they are good at keeping the harmony amongst the group.

Working with the “S” Style

When working with the “S” style be consistent and reliable, they are people oriented. Sincere praise and compliments. They are motivated on how to be helpful and want to depend on you as well. They are demotivated by conflict.

Conscientious (C) Style Characteristics

The conscientious style or (C Style) their goal is accurate work. They focus on accuracy and quality, very analytical, focus on the details others would miss. They are more moderate paced. The standards they set for themselves are even higher than the organization has for them.

Their de-motivator is criticism, more specifically of their work. So broad sweeping, unfounded generalizations criticizing their work, making errors, or others not paying attention to the details, not giving them the information they need to do a quality job. Also, giving them enough time to analyze things.

A challenge they have is that they are critical thinkers and in general can be more critical of an idea. They pick up the finer details others miss. They are the detail people that keep the non-detailed people out of trouble….they can help avoid lawsuits for example.

Working with the “C” Style

When working with the “C” style have details prepared, reserve emotion, and focus on the facts. Don’t rush them if not necessary, but let them know the deadline.

Identifying the styles of other people doesn’t have to be hard. You can basically ask yourself these two questions:

Think of Accepting/Warm as basically People Oriented and
Questioning/Skeptical as basically Task Oriented.

You can quickly identify the style of a team member by asking two simple questions. Is he/she more fast-paced and task focused or is he/she more deliberate/slower-paced and people oriented.

You’ll remember that:

D Style: Fast-paced and Questioning. Key goal is to get results. Interested in the bottom line.

I Style: Fast-paced, Accepting and Warm. Key goal is to have positive interactions with people.

S Style: More reflective but also Accepting and Warm. Key goal is to have things run smoothly in a harmonious way.

C Style: Reflective and also Questioning. Key goal is that their work is accurate.

Thanks for reading!

How to Develop a Power Packed Personality?

Six Aspects of Personality Never to be Ignored!

Hi,
Today I’ll talk to you about 6 critical aspects of one’s personality. There should never be ignored. Which are the six characteristics that define a successful person?

1. Take care of your Physical Appearance.

How do you look? How you carry yourself and the clothes that you wear. These are important. Your posture, the body language and your smile are even more important. Practice and rehearse your smile for different situations. This may appear silly. But it is not. We might not be born with beautiful look, but we can always try our best to look better than how we are now. Here are some tips that will affect your appearance greatly and help you to improve your physical appearance.

Drink a lot of Water.

Get Enough Sleep.

Eat Healthy And Nutritious Food.

Exercise Regularly.

2. After physical appearance, you must Develop a Positive Attitude.

Overcome all negative assumptions. First you have to identify these negative assumptions and then throw this art. An open mind without preconceived notions, alone can breed a positive attitude. A positive attitude is an optimistic mindset that focuses on the good. Here are some ways to develop a positive attitude.

Surround yourself with positive people. Fill your mind with positive input. Control your language. Be nice to other people.

3. Importance of communications skills should not be undermined. Third point to be emphasized is about your Communications-Skills both verbal & written. Regarding verbal, you must ensure that you sport a reasonable cordiality at all times. A smile on your face and a desire to be cordial will do the trick. Your voice quality and modulation while speaking are also very important for the efficacy of your communications. Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people, and to understand what is said to us.

4. Inter personal skills are very important.

Fourth notable characteristic of personality is competence in interpersonal skills. It’s necessary to be adept in interpersonal skills. Today, more than ever before. On can achieve progress only with the help and co-operation of others. That makes if necessary that we build good relations with all concerned. It so one must develop the required capacity to build good relations. People with strong interpersonal skills are often more successful in both their professional and personal lives. Interpersonal skills include a wide variety of skills, though many are centered around communication, such as listening, questioning and understanding body language. They also include the skills and attributes associated with emotional intelligence, or being able to understand and manage your own and others’ emotions.

5. Manage Time Adeptly.

Fifth distinctive feature of a successful personality is time management. Little can be achieved by anyone if his/her time is out managed productively. Only when you are and time wise you achieve something significant. Otherwise you are left behind. Growth and progress are no longer linear. They are exponential. So it’s imperative to make the best use of limited time available to us. he ability to manage your time effectively is important. Good time management leads to improved efficiency and productivity, less stress, and more success in life. Here are some benefits of managing time effectively:

Stress Relief.

More Time.

More Opportunities.

Ability to Realize Goals.

6. Writing down goals, Planning & Achieving.

Finally & the sixth distinctive quality of personality is about your goals, focus & perspective. Success can be achieved only by consistently making efforts toward realization of your goals. This can happen with your focus on what is required to be done. Perspective must not be allowed to be prejudiced. Any circumstances or situations should not impact your desire & ability to pursue your goals.

Thanks for reading.

Positive Attitude & Six Aspects of Personality, Never to be Ignored!

Hi,
Today I’ll talk to you about 6 critical aspects of one’s personality. There should never be ignored. This can happen only with a positive attitude. One has to keep on updating knowledge on personality aspects in this fast changing world. Which are the six characteristics that define a successful person?
1. The first one represents the physical aspects. How do you look? How you carry yourself and the clothes that you wear. These are important. Your posture, the body language and your smile are even more important. Practice and rehearse your smile for different situations. This may appear silly. But it is not.

2. After physical aspects, you must develop a positive attitude. Overcome all negative assumptions. First you have to identify these negative assumptions and then throw this art. An open mind without preconceived notions, alone can breed a positive attitude.

3. Third point to be emphasized is about your communications- both verbal & written. Regarding verbal, you must ensure that you sport a reasonable cordiality at all times. A smile on your face and a desire to be cordial will do the trick. Your voice quality and modulation while speaking are also very important for the efficacy of your communications.

4. Fourth notable characteristic of personality is competence in interpersonal skills. It’s necessary to be adept in interpersonal skills. Today, more than ever before. On can achieve progress only with the help and co-operation of others. That makes if necessary that we build good relations with all concerned. It so one must develop the required capacity to build good relations.

5. Fifth distinctive feature of a successful personality is time management. Little can be achieved by anyone if his/her time is out managed productively. Only when you are and time wise you achieve something significant. Otherwise you are left behind. Growth and progress are no longer linear. They are exponential. So it’s imperative to make the best use of limited time available to us.

6. Finally & the sixth distinctive quality of personality is about your goals, focus & perspective. Success can be achieved only by consistently making efforts toward realization of your goals. This can happen with your focus on what is required to be done. Perspective must not be allowed to be prejudiced. Any circumstances or situations should not impact your desire & ability to pursue your goals.

Thanks for reading.

May I invite your comments on my forthcoming book?

Introduction
“Life is a race. If you don’t run fast, you will be trampled”!
Yes! Indeed, once one starts toddling or even before that the race begins and one keeps wondering “What made me lose and the other one win, the same race?”One questions oneself amidst the darkest deep nights until one gets no answer and finally blames it up to the destiny. One often becomes uncomfortable when one thinks about the failures one had especially when one doesn’t get valid reasons for the same.
But we tend to forget these monologues – thanks to the mundane activities of one’s life. But if we dig deeper, the exercise has the power to take us closer to the solutions. This book aims to give you an insight into life which is a mixture of ups and downs, failures and successes. Once we understand this and accept the reality, it no longer remains a jigsaw puzzle. Life is journey. All our goals are but milestones, and we need to enjoy the journey.
At a certain stage of life, one tends to compare oneself with others. It is indeed a natural tendency wherein one often measures one’s success, joy or happiness by comparing these with those of others’. And then confronts a battery of questions like below:-
“Why am I not rich like him? Though we studied together and are best friends how come he/she has achieved what I could just think of? What makes him/her so very desirable? In short, one tends to become jealous of other’s success. Jealousy, certainly, is best avoided but if nailed properly could give us the desired results like success, happiness, prosperity and also peace of mind.
Through this book, I have tried to help the reader understand themselves better to ward off various negative influences and personality development needs. These hinder your chances to succeed. The book addresses the personality issues, and shows the path towards improvement. It will help to elevate your self confidence to an untapped level.
The book also throws light on important habits, skills and behavioral traits which successful people possess and practice. The contents have been divided into following chapters.

Attitude:

“A bad attitude is like a flat tyre! If you don’t change it, you will never reach anywhere”!
Attitude defines the major part of your personality. It makes you who you are. It is the way you respond to what you face in your life. Thus, a positive person seeks opportunities in the various hurdles he/she encounters whereas a negative person finds faults with every situation. This book will help you identify your attitude and learn the ways to correct the flaws by adopting certain procedures.

Communication:

Today’s world is a shrunken world. Globalization has brought us closer but you should have a knack of able communication with the world around you. Both, verbal and written communication skills are a must you to understand others and to express yourself effectively. This book aims primarily at pointing whether you lack these skills and, if yes, the various ways to improve on these. We, also, look forward to hone your existing communication skills through this book.

Interpersonal skills: – Man is a social animal. We continuously interact with the family, colleagues, friends and society around us. We have to work with those around and seek harmonious relations with all. Interpersonal skills come into the picture when we need to build and maintain cordial relations with the society. Through this book we take you to the various methods which would help you imbibe the necessary interpersonal skills.

Continuous Improvement: – Stagnation doesn’t breed success! Is it not true? Today’s fast changing world demands dynamic people who keep abreast of latest information and the changing advanced technology. Successful people, often, have a quest to explore more, learn more and thereby, pursue excellence. But one cant be directionless in exploration. This book is a must have guide so that you know what are you heading towards.

Willpower: – Willpower is the strongest virtue which successful people possess and which helps them achieve distinguished success. It is the ability to perform consistently under the testing times and the ability to withstand the difficulties. Willpower, alone, often defines one’s success. This book sheds light on the way to focus your physical, mental and intellectual energies and to build strong willpower. Success, then, is just a few steps away with strong willpower.

6) Habits: – Power of good habits are vital to success. The book intends to inculcate all the basic formal good habits like humility, understanding, and empathy for others. It will also help you develop a sense of humor which is a rare trait these days. This book will enable you to enhance your self esteem be the best of yourself.

Time management: – Time and Tide wait for none. This might sound a cliché, but it is the hardcore truth. One needs to effectively manage this very resource which is equally distributed to everyone on this planet. This book will hold your hands and guide you to use time in the best possible manner.

How to use this book?
Well, before using this book one needs to have undergone a self analysis. An analysis helps in the long way to identify one’s strengths and weaknesses. One needs to retrospect about the successful times and identify what contributed to those distinguished events. Was it your sheer talent, initiative or a group effort? Once you get answers to this question, ask yourself again whether you still use those elements in your endeavors? If you encounter a negative answer, ask yourself again “Why not?”After all why should happy history not repeat itself?
It is equally important to ponder over the failures of life as it is to dwell over success. Failures are the major lessons to be learnt in life. Ask yourself,” When did I fail and Why?” Is it because of some shortcomings? If the answer is yes, note down the shortcomings and counter them with the methods in this book.
This book can be used as a reference manual for developing a desirable and successful personality. Of course, you need to answer all the questions tabulated in the self assessment form.
Happy personality development ahead!

Introduction to the forthcoming Self-help Book: ‘PowerPacked Personality’

Yes! Indeed, once you start working or even before that the race begins and you keep wondering “What made me lose and the other one win, the same race?” You question yourself amidst the darkest deep nights but get no answer. And finally you create one. You blame your destiny. This is the only way to find comfort.
One often becomes uncomfortable when one thinks about the failures one had. No one likes to own the responsibility especially of the failed endeavor. One tends to forget these unhappy monologues; thanks to the mundane activities of life.
But these monologues if dug deeper, have the power to take us closer to the real answers we seek. This book is aimed at giving you an insight into your life, its challenges and the answers you desperately want to find out. If the principles propounded are followed in true spirit, life will be no longer an irritating jigsaw puzzle but an enjoyable and successful journey.
Though comparison is odious, yet at a certain stage of life, one tends to compare oneself with others. It is indeed a natural tendency to measure one’s success, joy or happiness. And then the person confronts a battery of questions like: “Why am I not rich like him? Though we studied together and were best friends? Once close buddies, why am I shy of even reaching out to him? How come he/she has achieved what I could just not think of? What makes her so very desirable?
In short, one tends to become jealous of others’ success. Jealousy, certainly, is best avoided but if dealt properly could give us the desired drive that will take us to our desired destination, our sought after goals. Success, prosperity, peace of mind and happiness just follow.
This book will help you understand yourself, leverage all natural human emotions through simple step-by-step forward movement. Simplicity of understanding and ease to follow practices and procedures are the principal features of this book.
The book will work as a reference manual describing how to handle difficult situations. It could work as a catalyst to bring out of the shell and make your existence as lively and as colorful as that of a butterfly.
Further, the book addresses the other personality issues that keep you away from achieving the success you always dreamt. It shows the path towards improvement and elevates your self-confidence to an untapped level. The book throws light on most of the important skill set and behavioral traits which successful people possess as listed below:
1) Positive Attitude: “A negative attitude is like a flat tyre! If you don’t change it, you will never reach anywhere!” Attitude defines the major part of your personality. It makes you who you are. It is the way you respond to what you face in life. Thus, a positive person seeks opportunities in the challenges they encounter whereas a negative person finds faults with the situations or the people.
This book will help you identify your attitude and help you learn the ways to correct the flaws adopting certain simple procedures to be followed consistently.
2) Effective Communication: Today’s world is a shrunken world. Globalization has brought us closer. Good Communications has become more important than ever before. Both, verbal and written communication skills are critical to understand others and to express yourself effectively. This book is your guide to develop these skills. Simple exercises easy to follow offer you powerful technique to improve on these. There is no limit to improvement.
3) Interpersonal skills: We continuously interact with the family, colleagues, friends and society. We have to work with those around and maintain harmonious relations. Good interpersonal skills are, therefore, crucial to our success and happiness. Through this book we take you through the various methods which would help you imbibe the necessary interpersonal skills.
4) Continuous Improvement: Stagnation doesn’t breed success! Today’s fast changing world demands dynamic people who keep abreast of latest information and the changing advanced technology. Successful people have a quest to explore more, learn more and thereby, pursue excellence. But one can’t be directionless in exploration.
This book provides you a direction. It can act as a personal guide so that you know what are you heading towards.
5) Willpower: Willpower is the strongest virtue which successful people possess and which helps them achieve distinguished success. It is the ability to perform consistently under the testing times and the ability to withstand the difficulties. Willpower, alone, often defines one’s success. This book sheds light on the way to focus your physical, mental and intellectual energies and to build strong willpower. Success, then, is just a few steps away with strong willpower.
6) Habits: Power of good habits are vitals to success. The book intends to inculcate all the basic formal good habits like humility, understanding, empathy for others. It will also help you develop a sense of humor which is a rare trait these days. This book will enable you to be the best of yourself.
7) Time management:- Time and Tide wait for none. This might sound a cliche but it is the hardcore truth. One needs to effectively manage this very resource which is equally distributed to everyone on this planet. This book will hold your hands and guide you to use time in the best possible manner.
How does one use this book?
Well, before using this book one needs to have undergone a self analysis. An analysis helps in the long way to identify one’s strengths and weaknesses. One needs to retrospect about the successful times and identify what contributed to those magnanimous events. Was it your sheer talent, initiative or a group effort? Once you get answers to this question, ask yourself again whether you still use those elements in your endeavors? If you encounter a negative answer, ask yourself again “Why not?”After all history repeats itself.
It is equally important to ponder over the failures of life as it is to dwell over success. Failures are the major lessons to be learnt in life. Ask yourself, –
“When did I fail and Why?”
“Is it because of my shortcomings?”
If the answer is yes, note down the shortcomings and counter them with the methods in this book.
This book can be used as a reference material for developing a desirable and successful personality once you have done with the self questionnaire presented above. Happy personality development ahead!

6 Aspects of PowerPacked Personality

There are 6 critical aspects of personality which every individual needs to analyze and review. One may be extremely efficient in the work, highly qualified, good at application of mind and yet he/she may miss out on some crucial issues that concern life.

Communication Skills: These skills are very important and often undermined and ignored. Speech and written communication are the vehicles of our expression. If we have great thoughts but we cannot express these effectively, the process affects our self confidence. Likewise in the negotiations even though we may be right, have all necessary information, great arguments, yet if our verbal communication skills are in any way lacking; we miss out on opportunities.
Interpersonal Skills: Interpersonal skills refer to our ability to connect with other people. It refers to our competence to influence people around us at the work place or at home for the desired results. Intentions are indeed important. But if our communication does not reflect and establish our intention, the goodness is wasted. Associated with it is your reliability. And also, how you conduct yourself and your behavior.
Leadership Skills: Even if you don’t have a single follower, you still are a leader. You lead yourself. That is extremely important. Like a good leader if you analyze your strengths and weaknesses, if you make best use of time, if you are self aware, and if you take care of mental or physical health, nothing will stop you from leading yourself and others very efficiently. In the present competitive environment the leadership skills have assumed even greater importance.
Assertiveness: Assertiveness is not aggression though it is often confused with aggression. It represents your talent to be able to say ‘no’ when you want to say ‘no’. Often times it seems that because of various considerations and because of fear that we may offend others, even when we don’t want to say ‘yes’ we do so. It puts us to lot of difficulties. At other times we have to face problems with members of our family and friends. How to say ‘no’ without offending the other person is nothing short of an art. It is to be developed. It is to be continuously mastered. This art requires cordiality in your tone, coordination between the mind and the speech and active listening. The proficiency in language is also very important to create proper impression.
Body language, Grooming and Image management: Body language may be considered as a part of your communication skills but it is also a part of your physical personality. Positive body language means that you stand comfortably on your feet. Straight but never stooping even a little or bringing out your chest. Wearing a slight smile on your face with a relaxed look of peace, would add to the physical personality. Grooming is also important. What to wear when to wear indeed makes a difference. Of late quite a bit of emphasis is also put on image management. What is image management? It is the impression which you create on people when you meet them first time. It is said that the 15 seconds make a lasting impact. It may be debatable. However image management has become an important aspect of one’s personality.
Time Management: Last but not the least; you need to be a very efficient manager of your time. This great resource is equally distributed to all of us. Our productivity and growth depends among other things on its use. In order to check where we lose time or do not manage effectively, we must make a ‘Time Log’ for 2 to 3 days. ‘Time Log’ is a list of details of your activities routine, small or big on daily basis. You can identify then where you can save time or be more efficient. Besides, we need to focus on what we do. Prioritizing is also important. Above all, discipline must be maintained which means you do things which need to be done at a particular time even if you don’t like it.

I do not claim that the above that 6 aspects comprise the total personality. However these are the main areas which should be reviewed periodically. Life is extremely interesting when we are self aware, when we know ‘what we are’, when we realize our objectives and keep on working to achieve these bit by bit.
Thanks for reading

Six Aspects of Personality Never to be Ignored!

Hi,
Today I’ll talk to you about 6 critical aspects of one’s personality. There should never be ignored. Which are the six characteristics that define a successful person?
1. The first one represents the physical aspects. How do you look? How you carry yourself and the clothes that you wear. These are important. Your posture, the body language and your smile are even more important. Practice and rehearse your smile for different situations. This may appear silly. But it is not.

2. After physical aspects, you must develop a positive attitude. Overcome all negative assumptions. First you have to identify these negative assumptions and then throw this art. An open mind without preconceived notions, alone can breed a positive attitude.

3. Third point to be emphasized is about your communications- both verbal & written. Regarding verbal, you must ensure that you sport a reasonable cordiality at all times. A smile on your face and a desire to be cordial will do the trick. Your voice quality and modulation while speaking are also very important for the efficacy of your communications.

4. Fourth notable characteristic of personality is competence in interpersonal skills. It’s necessary to be adept in interpersonal skills. Today, more than ever before. On can achieve progress only with the help and co-operation of others. That makes if necessary that we build good relations with all concerned. It so one must develop the required capacity to build good relations.

5. Fifth distinctive feature of a successful personality is time management. Little can be achieved by anyone if his/her time is out managed productively. Only when you are and time wise you achieve something significant. Otherwise you are left behind. Growth and progress are no longer linear. They are exponential. So it’s imperative to make the best use of limited time available to us.

6. Finally & the sixth distinctive quality of personality is about your goals, focus & perspective. Success can be achieved only by consistently making efforts toward realization of your goals. This can happen with your focus on what is required to be done. Perspective must not be allowed to be prejudiced. Any circumstances or situations should not impact your desire & ability to pursue your goals.

Thanks for reading.

Interpersonal skills

Good interpersonal skills form a basic requirement for an individual, today. If you are deficient in interpersonal skills, you meet road blocks everywhere. Life was never so interactive, never so social. We all depend on each other more than ever in the past. So it’s necessary not only to understand but consciously move forward to develop commendable interpersonal skills.

Simply said, the skills relate to your getting along with people around you. Since we are all individuals, so we think differently. This we must keep in mind all the time. We may present our point of view but if we try to impose on others we will never be excused. Such actions kill the possibility of developing good interpersonal skills.
In order that we respect others, we must listen to them carefully and understand their perspective. It is only by understanding others that we will know how to deal with them. Even when we are talking with juniors, we cannot take them for granted. Everyone is conscious of their rights of holding on to their opinions. So, in case we want to convince them we may do so respecting their opinions and presenting politely our view point. If you are able to establish the mutual benefit, everyone will appreciate your moves. You will in the process improve your interpersonal skills.
We all have some hidden assumptions. These assumptions do determine our behavior. For example, if our views about a particular person are negative, we will assume that he/she will never help us. Here the negative assumption will act as a road block. Even if we had an unhappy experience, we should approach people with an open mind. Always assume positive intent and surely it will be helpful.
It is normal that the conflicts are likely to occur among people who work together. The best way to build harmonious relationship is to understand each of them, respect their personal views and beliefs and resolve any conflict, sooner than later. Unresolved conflicts become hurdles in developing and sustain good relations. One must remember that a team can be victorious only if they work in harmony.
Language and speech play a very important role in the development of your interpersonal skills. In case of inadequacy of language you may end up communicating a message that may be considered as offensive even when you don’t intend any offence. Your body language is also of great consequence. Maintaining a positive body language and cordiality in tone are extremely helpful. Time spent on mastery of the language will never go unrewarded.

To conclude, I would like to say that developing interpersonal skills consciously cannot be ignored by any management professional. In fact, organizations are hiring experts to train their employees develop this very special art. Better interpersonal skills are conducive to improving efficiency of the organization and also its bottom line. Customer relations solely depend on your proficient interpersonal skills.
Thanks for reading.